Return policy
At Faithful Path Community's Christian Book Store, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return policy below:
1. Eligibility for Returns and Exchanges
Time Frame: Returns or exchanges must be initiated within 30 days of the delivery date.Online Book Stores
Condition: Items must be returned in their original condition, unused, and in the original packaging.
Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.Online Book Stores
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
Digital Products: Due to the nature of digital content, eBooks and other digital products are non-returnable once accessed or downloaded.Online Book Stores
Gift Cards: All gift card sales are final and cannot be returned or exchanged.
3. Return Process
To initiate a return or exchange:
Contact Us: Reach out to our support team at info@faithfulpathcommunity.com with your order details and reason for the return.
Receive Instructions: Our team will provide you with return instructions, including the return shipping address.
Ship the Item: Securely pack the item in its original packaging and send it to the provided address.
4. Shipping Costs
Our Error: If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
Customer Preference: If the return is due to personal reasons (e.g., changed mind), the customer is responsible for return shipping costs.
5. Refunds
Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-10 business days.Online Book Stores
Refund Method: Refunds will be issued to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@faithfulpathcommunity.com so we can resolve the issue promptly.
7. Contact Information
For any questions or concerns regarding our return policy, please contact us at:
Phone: +1 775 468 8541
We appreciate your support of Faithful Path Community's Christian Book Store and are committed to providing you with quality products and excellent customer service.
